Service Charter

How it works

1. 1 Calls are answered on working days, 8:00–14:00.
2. 2 If the staff member you need is busy, your number is taken and you are called back the same day.

How it works

1. 1 Hand in the letter at the counter or send it by email.
2. 2 It is logged and you receive a reference within 2 working days.
3. 3 Matters needing another agency are forwarded, and answered within 3–15 working days.
4. 4 If an answer will take longer, you are told why and when to expect it.

How it works

1. 1 Fill in the ID card form at the counter or online.
2. 2 The council checks it and forwards it to the Department of National Registration.
3. 3 You are told when the card arrives.

What to bring

• ID card application form
• Copy of birth certificate or old ID card

How it works

1. 1 Submit the naming form with the hospital's birth notification.
2. 2 The child is added to the island registry and the birth certificate is issued.

What to bring

• Child naming form
• Hospital birth notification
• Copies of both parents' ID cards
• Parents' marriage certificate

How it works

1. 1 Apply at the counter with a copy of the ID card of the person named on the certificate.

What to bring

• Copy of ID card

How it works

1. 1 Submit a letter from the house owner agreeing to the move.
2. 2 The registry is updated and you are informed.

What to bring

• House owner's consent letter
• Copy of applicant's ID card

How it works

1. 1 Apply at the counter.
2. 2 The council asks your previous island council to release you.
3. 3 You are added to the registry once they reply.

What to bring

• Application form
• Copy of ID card

How it works

1. 1 Submit the name change form.
2. 2 The council forwards it to the Department of National Registration.
3. 3 Once approved, the registry is updated and the ID card change is processed within 7 working days.

What to bring

• Name change form
• Copy of ID card
• Birth certificate

How it works

1. 1 The council lets you know 3 months before you turn 65.
2. 2 Submit the pension form at the counter or by email.
3. 3 It is forwarded to the Pension Office.

What to bring

• Pension application form
• Copy of ID card

How it works

1. 1 Submit the application at the counter or by email. The council checks it and forwards it to the National Social Protection Agency.

What to bring

• NSPA application form
• Copy of ID card
• Children's birth certificates

How it works

1. 1 Submit the application at the counter or by email. The council checks it and forwards it to the National Social Protection Agency.

What to bring

• NSPA application form
• Medical report
• Copy of ID card

How it works

1. 1 Notify the council and submit the death notification form.
2. 2 The council arranges the burial team and the grave.

What to bring

• Death notification form

How it works

1. 1 Submit the death notification form. The person is removed from the registry and documents are returned within 3 working days.

What to bring

• Death notification form

How it works

1. 1 Submit the grave registry form.
2. 2 The site is checked and the grave is registered.

What to bring

• Grave registry form
• Copy of applicant's ID card

How it works

1. 1 Apply at the counter.
2. 2 A public notice runs for 7 days.
3. 3 If there are no objections the registry is reissued.

What to bring

• Application form
• Copy of ID card

How it works

1. 1 Submit the name search and business registration forms.
2. 2 The council checks the checklist and registers the business.

What to bring

• Business registration form
• Name search form
• Copy of owner's ID card

How it works

1. 1 Submit the Ministry of Tourism form and checklist. The council inspects and forwards the registration.

What to bring

• Ministry of Tourism application form
• Tourism checklist

How it works

1. 1 Apply at the counter stating the place and type of goods. Food sellers must hold a valid health certificate.

What to bring

• Application form
• Health certificate (food sellers)

How it works

1. 1 Submit the MS-1 form and checklist.
2. 2 The boat is surveyed on the scheduled day.
3. 3 The certificate is issued after a successful survey.

What to bring

• MS-1 form
• Safety checklist

How it works

1. 1 Apply at the counter.
2. 2 Sit the theory test, then the driving test.
3. 3 The licence is issued after passing both.

What to bring

• Application form
• Copy of ID card

How it works

1. 1 Submit the registration form with a valid safety certificate.
2. 2 The vessel is surveyed and registered.

What to bring

• Vessel registration form
• Safety certificate

How it works

1. 1 Apply at the counter at least 3 working days before the closure.

What to bring

• Application form

How it works

1. 1 Apply at the counter at least 3 working days before work starts. The road must be restored after the work.

What to bring

• Application form

How it works

1. 1 Submit the building application with drawings. The council checks the plot and drawings and issues the permit.

What to bring

• Building permit application
• Building drawings
• Land ownership document

How it works

1. 1 Apply when the council announces an allocation round.
2. 2 Successful applicants sign a land agreement with the council.

What to bring

• Land allocation form
• Copy of ID card

How it works

1. 1 Apply within the advertised period.
2. 2 Incomplete applications can be fixed within 48 hours of being notified.
3. 3 Shortlisted applicants are interviewed and marks are published.
4. 4 The selected applicant is forwarded to the Civil Service Commission.

What to bring

• Job application form
• Copy of ID card
• Certificates and references

How it works

1. 1 Bids stay open for at least 7 days.
2. 2 Bids are checked within 2 working days and evaluated within 5.
3. 3 The contract is signed within 10 working days of the award.

What to bring

• Bid form
• Business registration
• Tax clearance (if applicable)